credit card courier department very slack

<p>Over a week ago I app**** for a new cr card as existing one expires in Nov. initially credit card dept said they will deliver to branch. I received an sms on the 19th oct stating that courier company will deliver my card as agreed. On the 20th I received the same sms once again and courier company called me to ask for delivery address and if I'm not present I can give them name of person who will receive card my behalf. All info was given. Then a week laterbi received another call from courier company asking the same info once again. Then 2 days later (26th oct) another lady called from courier company once again asking me the same details. I told her I already gave them delivery address and also told them who can receive card ony behalf and she told me that I will have to be present to sign. Why wasn't I told that initially so I could have given courier compay my work address for me to receive card personally? I was also told when they order a new card my old one will be inactive although wasn't expired. since that day I haven't used my credit card and it's gone almost 2 weeks and courier company consultants seem very ***********. nasreen ********** 009</p>