Credit Card collections - Payment not processed

The automatic debit order for payment on my credit card was processed on my cheque account on 28 December 2021. To this date, this payment has still not been processed to my credit card account.

I have made numerous phonecalls to FNB, and spoke to bankers from different departments. I had numerous secure chats via the online banking platform.

First I was told it will take 3 working days, then that it will take 5 working days for the payment to clear. After that, every time I contact a banker, that I must wait for another day. Somewhere down the line a banker referred this matter (via e-mail) to a senior banker to assist, I still have not been assisted, nor have a received any feedback.

Yesterday I was phoned by a premier banker to remind me that I "agreed" to make a payment by today to settle "the amount in arrears". I explained the situation, and that my account is not in arrears, to her. She told me, again, to wait another day to see if the payment reflects on my account.

At this stage I do not know what to do. FNB debited my account, the money went out of my account. The payment was clearly not processed by FNB in the way it had to be.

At this stage, I can not wait for "another day" for a mistake that took place on the FNB system.

I am not getting any assistance in getting this matter resolved.