Credit Card Collection on incorrect account

I have a credit card with FNB which is overdue for two months, I had made arrangements to pay this on the 23rd of April 2015, the debit order was made on the 26th of April 2015 by then there was no money in my account. <br> <br> The unnamed consultant contacted me this morning, she was very rude, I then explained calmly to her that she should try me again when she can be polite with me so we can make arrangements for payment and put my phone aside, I did not hang up.<br> <br> Now, I see that she went into my daughter's fluid account and paid the credit card without my consent. I would like an explanation, a refund into that account and an apology from that consultant because I think what she did was ********, *******.