Credit card closures

On the 22nd of January 2019 I called the credit card department and requested that they close my credit card. I was told that I needed to fill in a form and email it through.

The consultant emailed the form to me. I printed it. I filled it out. And emailed it back. And I received an automated reply with the reference: ********** 2_ ********** 82.

I called in two days later and was informed that the turnaround time was three to five working days.

So I waited until today which is six working days and called in again.

The consultant was not sure what the delay was but he made an escalation and informed me that the escalation takes seven working days to be completed.

I just think that is too long to wait for something that took less than a day to open...