PM
Poello M

1 reviews | Active since Oct 2018

15 Oct 2018, 07:49

credit card closure

I am writing in connection with my credit card acc that I requested fnb to close 10 days ago and today is monday,and it hasn't been closed.I spoke to about five so called bankers and they are all useless including my so called private banker.the private banking is not fullfilling its purpose.they are rude and cannot even help you,especially the lady called Sisize.I spoke to Nomfundo,Ziz Mashiya,Tshepang and Sisize.all useless.I am sick of this FNB thing.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Oct 2018, 09:14
Official

Good Day Thulare

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)
FNB (First National Bank)'s reply15 Oct 2018, 09:20
Official

Good Day Thulare Marebele

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***