Credit card closure

Good day

I have been trying to close my fnb credit card since 25/04/2018. I settled the account the 25/04/2018 and called fnb to request that the account be close, I was told it will be and I will receive a letter via email. No letter was sent.

I called again on 2/05/2018 as the account was not closed instead intrested was charged, I spoke to Victor who assured me that this was an error which will be rectified and that I would receive a closure letter within 4 working hours. No letter was sent/ error rectified.

I have called fnb again today and spoke to Buhle who told me a completely different story from what Victor said. I keep being told that the matter has been escalated and that someone will call me.

The account has still not be closed and I’m not getting any assistance with this matter. I need this to be resolved ASAP.