1 reviews | Active since Mar 2009
Credit Card Charged But Airtime Missing
<p>On 22 September, I bought R2 000 worth of air time through FNB Internet banking, R1 000 for one phone and R1 000 for a different number. FNB SMSed me to confirm the charge of R2 000 on my credit card. However, on my credit card statement, only R1 000 reflects. Also, only one of the numbers was credited with air time. What happened to the other R1 000?</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards Complaints Resolution
Melinda Duvenhage
Email address: *** Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards Complaints Resolution
Melinda Duvenhage
Email address: *** Tel number: *** (option one)