Credit Card ***** case

My Name is Solly i recently reported a ***** case for my credit card which money was ****** ,however i got a replay from FNB to say my matter was investigated and FNB claims to have no involvement in the transaction .

1.Money was ****** in my credit card and the bank does not want to take responsibility .

2. I have never used my credit card to purchase anything online .

3.I only use one devise to access my online banking.

4. This incident happened after i got a new card from the carrier company send by the bank which in my view that's were my card was cloned .

If my matter is not resolved and FNB does not give my money back i will be forced to cancel all my cards with FNB and i will mobilize my friends ,family and colleagues to leave the bank due to this incident .Because when i check the reference on the online purchase which happened its from Australia.

I have been using FNB for more than 15 years with no issue .

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