Credit card candor

<p>The service from FNBs credit card division is shockingly poor. After making 4 calls to the call centre to have my exhorbitant credit card interest rate reviewed and enquiring why it takes so long, I received 4 distinctly different responses (perhaps a flaw in their training curriculum?). Next I reverted to twice daily emails, without success for about a week. Finally I receive a short email stating my request for an interest rate adjustment has been denied, with no further explanation. </p> <p> </p> <p>Being a client for many many years, clearly customer loyalty and a squeeky clean debt history means nothing. </p> <p> </p> <p>Perhaps FNB should invest less in convincing consumers to switch to FNB and more in retaining loyal clients. </p> <p> </p> <p>Sorry Steve, your bank is poor.</p>