BM
Bradley M

1 reviews | Active since Nov 2011

05 Dec 2017, 12:59

Credit Card Cancelled without notice

I dont know if this is how you treat all your clients, but you Cancel My Wife's Credit Card linked to my Account without any Warning.

1. I have to phone the call center Card division 3 times on my own expense to try and resolve this. 2 times agent hung up on me! thats 45minites of my Airtime I had to waste to try and get answers and I still have not got an apology for the way I was treated by the call center! 2. My Card issue is still not resolved. I have been using the card for how long, no one can tell me cause Im sure its over a Year now. No warning, just cancelled!

Your Service is pathetic and I dont know how you keep your customers...

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Dec 2017, 14:19
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

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