1 reviews | Active since Nov 2011
Credit Card Cancelled without notice
I dont know if this is how you treat all your clients, but you Cancel My Wife's Credit Card linked to my Account without any Warning.
1. I have to phone the call center Card division 3 times on my own expense to try and resolve this. 2 times agent hung up on me! thats 45minites of my Airtime I had to waste to try and get answers and I still have not got an apology for the way I was treated by the call center! 2. My Card issue is still not resolved. I have been using the card for how long, no one can tell me cause Im sure its over a Year now. No warning, just cancelled!
Your Service is pathetic and I dont know how you keep your customers...
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
