Credit Card Cancellation Refusal

On 5 May I went to the FNB Branch in Century City to close my credit card account. I was assisted swiftly where I had to capture a credit card account cancellation form and was provided with a ref no: ***. This morning I called to follow on the process of the account closure and an agent informed me that there is nothing on the system stating that it was cancelled and yet I provided her with the aforementioned ref numberz but she couldnt pick it up. She had to create a new request, which is ridiculous because its been more than a week since I requested the cancellation and now it will be extended even further?! FNB has cumbersome manual form processes for credit card cancellations which do not seem to work at all. I find this to be unacceptable given the fact we have to waste our time to call and follow up such stuff.

This seems like a ploy to keep you indebted to them forever! Please cancel the account asap!