CREDIT CARD CANCELLATION NIGHTMARE

Worst Experience ever.

For the past few days it has been a terrible Nightmare dealing with your unpleasant " bankers" on your various platforms: premier suite and even the call center. Your processes and policies are too stuck in order to accommodate people in a fast paced lifestyle that operate outside of your framework!

Being a loyal client ( Yes its called loyalty, even more so as my wife is working for your competition) I find it hard to cancel my credit card and to provide me with a letter to state that I have a zero balance and the account is closed :

I have thus far :

Spoke to Bongani: A call centre manager in the premier suite ********** . It seems we have been miscommunicating.

Spoke to A David, still waiting for feedback, apparently all the managers are in a meeting. Conveniently.No call yet

Another lady was meant to call me from also the premier suit, no luck.

Chatted to various bankers through the application- to Policy driven.

emailed Wealth Card @ FNB : FNB CARD - [External Email] [REF: ********** 8_ ********** 71]

This excludes at least 20 chargeable phone calls to ALL YOUR INEFFECTIVE CALL CENTRES!

My question to you?

I cannot understand why on earth it would take so long to cancel a credit card? If I log into my Banking Application I can have a loan processed within 5 minutes, at least a 100K will be depositted in a few minutes. In fact you have ready-made offers waiting for me like

Please just close my FNB credit card. Give me a letter and lets part on a better note. I still bank with you.

Clinton - ***