Credit card cancellation

I am very disappointed in fbn customer services. I can not continue calling you guys thats costing me time and money and not getting results. I have last week contacted fnb CREDIT card division to cancel my credit card, I have paid up in full as requested and told to view my account today 9th October and it would be closed and not reflect on my banking app anymore. I have even been e-mailed a confirmation of settlement to my account, However to my disappointment I see that after being settled in full my account is still reflecting. I have contacted credit card division twice this morning which was of no help. So she says my call will be transferred yet dropped instead...costing me time and money again.

I am have decided not to bank with fnb in future and surely will change bank as there are no professionals in fnb to assist me who take their hob seriously and or keep up to FNB status"how can we help you"