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prinsloojt P

1 reviews | Active since Mar 2017

31 Jan 2019, 09:09

Credit Card call centre - just cutting me off every time

Hi FNB

I received the worst ever service from your Credit Card contact Center today. I closed my account yesterday 30th January 2019 and received a letter of confirmation now I'm requesting a final statement as I know I overpaid the account and have not received a refund in my Cheque account. Non of your agents can help me with a statement of account saying I need to email the admin department and wait. I asked to speak to a team leader and after 23 minutes on the line I have been cut off. Called again and asked for a team leader after 3 or 4 times they just cut me off. Extremely bad service, I need that statement today or I will close all my FNB accounts.

I also want a formal apology from the agents that just cuts me of when I want to speak to a consultant.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jan 2019, 09:21
Official
Good Day, 

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

 As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

pP
prinsloojt P's update14 Feb 2019, 11:26
Reviewer Update
Hi FNB, Waiting now 14 Days for this statement request, and Just saw that the Credit Card account has BEEN REOPENED!