Credit Card Bungle

<p>I cancelled my FNB silver credit card on the 23rd of December 2015 as I had lost it. I phoned back on the 29th of December to follow up on where my new card was and how much longer it was going to take, understanding that it was a busy season with multiple public holidays that would limit the ability for FNB to deliver a credit card in the aloted time. I was told a new one hadn't be ordered. So I ordered one. I phoned back on the 4th of January to find out where it was and was told that 5-7 working days had not past and that it was on its way. I phoned back on the 16th of January as now the working days had definitely past only to find out that the person (Deidre) I spoke to said that she could see the card had been ordered on the system but after that there was no infomation and could not be located. She asked me to give her an hour to figure things out and she would phone back, which she did, but still couldn't find the credit card or resolve the issue but had flagged it for urgent delivery by Wednesday 18th. I phoned back on the 18th to speak to Deidre who wasn't in so I was allocated Maggie who was very apologetic. The card was still lost in the system. I was promised constant communication and updates via e-mail or otherwise which I have not received today and don't anticipate tomorrow.</p> <p> </p> <p>Subsequently my internet has been disabled at home due to payment lapsing, as well as my iTunes account, website hosting and online accounting system.</p> <p> </p> <p>Could someone walk me through how this is going to be fixed?</p>