Credit Card Blocked on International Transactions

FNB, you might not know this, but there is something called "The Internet" where you are able to purchase things on there. This seems to escape FNB, as all of my international purchases continue to get blocked. Then the process starts to navigate through multiple call centre and inept call centre agents to reverse this process. Your call centre agents continue to play ping pong as they do not understand what virtual cards even are.

This takes no less than an hour of faffing around. Adding to the fact that I pay for a premium service, this is completely and utterly unacceptable that I am subjected to this every.single.time.

I am honestly thinking of moving to another bank because this is getting ridiculous.

In addition, the FNB app is BROKEN. I created a new virtual credit card, the app provides no confirmation that this is created. Secondly, there is a limit of how many virtual credit cards can be seen on the app, with no option to scroll to a second page. I know this for a fact as I could not find a newly created virtual card, and once I deleted an old card, I was able to see the new one.

The app has become so much slower than the previous iteration. No way to quickly find virtual cards.

Honestly guys, you have kids designing these applications. Wake up FNB!