1 reviews | Active since Apr 2017
Credit Card Benfits
<p>I recently app**** for an FNB Premier Credit card and was told that once approved I would qualify for all sorts of benefits for example : ebucks , access to airport lounges etc ..</p> <p>I was subsequently approved but this is when all the fun began I actually dont qualify for ebucks (or atleast not how I was led to believe I would) as I dont have a cheque account with FNB , as a result I only earn a fraction of the rewards because of this and as a result I dont even qualify to enter an airport slo lounge this I found to my horror when I saw a charge for R500.00 on my statement.</p> <p>Upon querying the R500.00 charge I was politely told that I do not qualify for ebucks and therefore I do not have the required level to enter the lounge.</p> <p>I cant help but feel duped by FNB here , on not one occasion did the sales consultants I dealt with explain how this system "ACTUALLY" works they merely said I qualify for everything which "technically"I do but only in a very limited way.</p> <p>To me this is just a **** forcing you to open a cheque account with FNB to enjoy the benefits , sad thing is if they were upfront and trasnparent about this from the get go I would have probabaly opened and account.</p> <p>FNB be upfront and open I dont think thats asking a lot :(</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
