MT
Michelle T

1 reviews | Active since Oct 2013

02 Nov 2016, 09:53

Credit card being deducted from cheque acc

<p>Despite my request FNB to not run a debit order for my credit card on my cheque account as I pay it manually and always have, another debit has run this month. FNB started suddenly running these debits in Sept and I have always paid manually.</p> <p>This came after debits were run early on my cheque account, despite requests for them to be deducted on my actual pay day as I did not authorise being debited 5 days earlier.</p> <p> </p> <p>Please ensure that the debit run today is reversed and that this is stopped immediately.</p> <p> </p> <p>Thank you.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2016, 11:36
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)