MP
Mohamed P

1 reviews | Active since Jun 2011

03 May 2017, 10:03

Credit Card Balance Not Reflecting Correctly

<p>I have a credit card and cheque account. My credit card is automatically paid off on the 28th of the month from my cheque account.</p> <p><br />However most times the money is removed from my cheque account but does not reflect on my credit card account until days later.</p> <p> </p> <p>This month my credit card balance was settled on the 28th, however my available balance still has not been updated. This is now 6 days later.</p> <p><br />Last night I had 2 transactions declined because of insufficient funds.</p> <p>Please explain what is going on and how this will be corrected in future.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 May 2017, 10:20
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)