Credit Card *****

Good Day I'm writing this with frustration. In October 2023 I paid up and closed my FNB credit card. In September 2024 I begged for a paid up letter, went to Medowdale branch, wrote a review on Hello Peter to get the paid up letter BUT FNB was still unable to send me this. I let it go and forgot about it. On the 12th February 2025 I received an sms from FNB that my credit card is in arrears of +R2200. I have been following up since then and to NO AVAIL. Apparently the card was refunded but the card is still active. No one is able to assist me, I've been on the line for 35mins transferred from Card collection to ***** and still the card is active. This is causing problems because this card is showing on my credit score and I'm unable to go through with my property application. CAN SOMEONE PLEASE HELP ME!!!

Thembi Tsetsewa ***