Credit Card arrangement NOT KEPT TO!!!!!!!!!!!!!!!

<p> Earlier this month, I made an arrangement with FNB to make monthly payments of R350 to my credit card - which was in arrears because I was UNEMPLOYED and receiving NO income. They have made numerous notes of this, and there was notes made of my arrangement. I paid the R350 this month, but now I see that FNB just deducted another R1272.11 for the credit card. I phoned them, they were extremely rude and told me to send an email and I will be responded to in 3-5 working days, but I probably won't get my money refunded. I told FNB when I made the arrangement, that I can only afford the R350 a month due to other committments. I find this lack of keeping to an arrangement DISGUSTING.</p> <p>I WANT MY MONEY RETURNED. And I will fight and complain until it is sorted out!</p>