Credit Card Approved yet no assistance

Originally signed up with FNB, Great call to get everything going, asked for the Premier Bundle, pre-approved over the phone for both cheque and credit cards. Cards were sent, I received two cheque cards instead. I was advised to send my documentation to ********** in order to increase the limit on the card. I've now sent it for a 9th time, they can't seem to see any attachments on their system. Each day I get told to send it again and to call back and I get the same thing. I'm not sitting with two cheque cards (ps I was also charged R100.00 for a second card which was reversed). Still waiting for someone to get back to me as well as assist with setting up the transfer of my debit orders as promised. I have many that use FNB that referred that get great service, They clearly haven't been with any other bank if this is the way they get treated.