Credit card approved twice, account deleted twice

I am a FNB client and I have to say your service is shocking! I app**** for a Credit card a few weeks ago, it was approved and then the account was deleted without anyone contacting me. I spoke to numerous people at your call centre and no one had a clue what was going on. Then I app**** for a Creidt card again last week and it was approved again. The card was delivered and I tried to activate it. I wasn't surprised when I phoned and found out that the account was deleted again. Apparently I failed validation. No one bothered to contact me. After speaking to Monique at your ***** department, magically it was approved again but now the whole process needs to be done again. I spoke to her again this morning and now it will take another week for the card to be active. I find it completely unacceptible. This should not happen twice and a client should be contacted when an account is deleted. You should inform a client why it was deleted so that it can be rectified. I was just moved around from one person to the next with no idea what was going on. It is shocking to say the least.