Credit Card Application Ordeal

<p>Hi, I have been a FNB customer for close to 15 years and have my current account with you, etc. I app**** for a credit card online and was subsequently called by someone and for 20 minutes I had to disclose all of my details... again! Why can you not get this from your system? Anyway, once that was over, I was asked to email another copy of my ID (don't you already have a hundred copied floating around?), payslips (understandable) and 3 months bank statements (why can't you "help me" and just get them off your own system for me?)... now, after asking for a lower limit than you offered me there is a "problem" and I need to deal with someone over the phone again for another 20 minutes (the line dropped so the ordeal isn't over yet) just because your system doesn't allow me to pick a lower limit at the beginning and I have to go through this quotation process all over again! Why must I deal with your *********** system? All this "how can we help you" advertising is a lie. Pull my details from your system - that would help.</p>