Credit Card Application- No Progress

I completed a Credit Card Application Online on 4/4/16. On 6/4/16 an FNB representative called me to verify the application. He then informed me that my application would be re-submitted for processing due to a change in some information.<br> <br> Today I called FNB Fast Applications to track the progress and was told that nothing was done yesterday and my applications were not submitted. I was told that I would have to go through the whole process again AFTER I sent my documents through and completed a verification already!!<br> <br> I was unhappy with this and asked to speak to a Manager when I was told that the Manager is unable to speak to me. The consultant Buhle, had told me that the documents I sent in were in vain (her words exactly) because nothing has been done and the only way I could get the issue resolved was to reapply. <br> <br> Why is my information not readily available on your systems? If your calls are recorded, as I was so notified during the verification call on 6/4/16, why can this not be retrieved to complete my application?<br> <br> The consultant was flippant and unhelpful and did not live up to the service standards that I have previously enjoyed from FNB.