Credit Card Application Nightmare-bad service/s-lies lies lies-*********** staff-*********** managers-*********** departments-Face Book poor responses

Credit Card Application Nightmare-bad service/s-lies lies lies-*********** staff-*********** managers-*********** departments-Face Book poor responses

Good day, @Jacques Celliers, @PrabashanPillay, @ Swinton Scheepers, @Kgomotso Shabalala, @ All partiesmentioned above, I would like to express my nightmare experience that I have enduredand STILL ONGOING with FNB during the courseof the past 2 weeks. Firstly I want to Commend Ivan Mtshali for his service. Heis the ONLY person that is keeping to his word, of getting back to me aspromised he would do and willing to go the extra mile unlike the other staff Ihave dealt with. On a high level:* Application was done on 11 Jan 2023, approved, and documents sentthrough, limit was established and received confirmation that crd card will bedelivered.* On 16 Jan, phoned in to follow up and arranged with Dumisani Zondo foran urgent delivery, and accepted the cost’s and was told delivery will takeplace on 17 Jan.* In Short – I was told every day when I phoned in form 16 – 19 Jan thatdelivery will be done on the said day. Delivery was only made on 20 Jan lateafternoon. * I Took 4 days unpaid leave to wait for the promises that were made tome and like a fool I fell for it every time. And I won't be compensated for thisbecause of all the empty promises.* I made a total of 131 phone calls so far to FNB to Complaints dept, Premierbanking etc. * After requesting to speak to someone in management, I was told on numerousoccasions that the Manager Kgomotso Shabalala will phone me back.It was noted on the crm system AFTER I have been asking for the staff to makenotes. As per the staff, they have sent numerous messages to her on teams.* When phoned in again, the excuse was that She cannot phone me back asher telephony system is not working so the call/s can not be recorded….then whynot drive to a fellow colleague, a branch or the office and phone me from therewhere it can be recorded? This just shows the integrity and commitment ofthis staff member's willingness to assist and pass the buck. BTW, I amstill waiting for her phone call. * Only to find out later staff have ****, that she is NOT A MANAGER BUTA TEAM LEADER as a Prabashan Pillay is the manager of premier banking. Staff alsomade notes that said that I requested to have him call me, messages sent onteams to him to phone me, yet I am still waiting….* The 2IC, so called Shlindiwe, I also requested to phone me backon 18 Jan, After I was again assured that Kgomotso will phone me back before15h30 and Shlindiwe, Shlindiwe was only given the message to phone me back on19 Jan at 16h20 and eventually phoned me at 17h20 and said she will phone meback on 20 Jan. Still waiting for the call back. * I have spoken to a total of 32 staff members until now 131 phonecalls, 3 crd cards were issued WHY?? on my account of which 2 was deliveredWHY??, NO FUNDS AS YET, my application was captured/recaptured 4-5 timesWHY??, I have sent the relevant docs through to cardoutstandingdocs deptClaudia Rass, Simone van der Merwe, and as per the crd dept they never have receivedthe docs, then again to cardoutstandingdocs and to Ivan Mtshali who seemed tofollow through with the relevant dept. The response team on FB messaging says they will get the relevant people to contact me and yet I am still waiting to be contacted by the managers. I can forward you all the messages. Dumisani Zonda As per 2IC Shlindiwe is still on probation and he issued and recaptured my application, which means that his calls were not monitored and no one intervened on the call. IVR states that agents are under supervision which was not the case here. Claudia Rass I thought at one stage was the one going to sort this out, but she stopped phoning back and not answering questions on email as to why again my application needs to be recaptured. Celeste Church from Complaints dept assured me she will sort this out, *** is her direct number as per her, I made over 60 calls to her alone, and since 23 Jan she has not yet phoned me back. Your IVR states that everything can be handled on the APP or by the agents can be sorted out, which is false and misleading information as this is not the case so that needs to be revised. The secure chat on the App I left a message on Monday 23 Jan, and still no response, Just sent a message again so lets see maybe in 2 weeks’ time. Is there anyone that can assist in getting this sorted out today please?