Credit card application nightmare
I have tried to apply for a credit card with FNB from the beginning on January. I have even sent the documents they required by the middle of January 2019. I've now had to apply for a second time and there seems to still be an issue with the application. I keep phoning and call center agents keep processing escalations but I have still not been phoned back and none of the escalations are dealt with. This last week not only one but 3 call center agents phoned me to offer me a overdraft on my account, yet I cannot get anyone in FNB to sort our the credit card issue. For the last year my dealings with FNB has been a nightmare. Any request takes numerous calls to sort out. What is going on at FNB? Do you not want your customer's business?
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF .
Regards, Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF .
Regards, Hello Peter Complaints Team
*** (option one)