Credit Card Application issues

Good Day<br> <br> My wife has app**** for a credit card with First national bank on Monday 13th of April 2015 and was told it would take 3 days to process the application. After 4 days we made an inquire only to find out that the application can't be processed as I as her husband had not gave permissions to allow her to apply for the credit card. When she did the application initially she asked if I had to sign any documentation they informed her this was not necessary. I then went to the nearest FNB branch to sign the document. I was informed that they would resubmit and it would take other 3 business days, were I was informed that Saturday is considered a business day now by the staff at the FNB branch. However when my wife made an inquire on Saturday we were then informed that this was incorrect. <br> <br> Today Monday the 20th of April 2015 my wife received a message that the application was approved and that she had to contact them to set the account. After a few calls they had informed her that this was not correct and they had not even looked at the application and would see if they would get to it today.<br> <br> Is this the type of ******* service I can expect from First National Bank now?