PN
Phindile N

1 reviews | Active since Feb 2013

13 Dec 2016, 15:14

Credit Card Application Declined Due to Credit History

<p>I have been a client of FNB since 2012, and yersteday I app**** for a credit card and my application was declined because I have no credit history?</p> <p><br />I called your customer service department and spoke to a lady called Linda Ndlovu and I was told there's nothing you guys can do, and that if I want to move my account to another bank I am more that welcome to do so?</p> <p> </p> <p>I have debit orders (Car Installment, Insurance, Cellphone Contract ) and my salary is paid into your account every month and you tell me that as your customer I need to go and open a retail account so you guys can determine if I am credit worthy or not? Yet you encourage people to stay away from debts.</p> <p><br />In January i app**** for vehicle finance with FNB and they declined my application and another bank approved my application for a vehicle that i am currently paying well at the end of the everymonth for</p> <p>R 5778.00 pm.</p> <p> </p> <p>FNB really suc****!!!!!!!!!!!!!!!! !!!!!!!!!!! </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Dec 2016, 09:47
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)