Credit Card Application

I app**** for a credit card at FNB in December 2020. After submitting all the required documentation, including my employment contract and pay slips, I was contacted by FNB multiple times for information that is very clearly stated in the documents I provided. Finally, I received a call stating that I was approved for a credit card, however the quotation sent to me did not reflect my gross salary as stated in my employment contract and payslips. I sent an email to *** stating the information was incorrect, as this was the email I was supposed to submit the documentation to, however I never received any feedback. In February 2021, I enquired about this matter again, and was told that I would need to re-apply as the old (incorrect) quotation was no longer valid. I re-app****, only to receive the news that my application was declined due to a bad credit score resulting from having multiple applications. This is a fault from FNB's side, as they did not use the information provided to them in writing when drawing up the first quote, and did respond in any way when I indicated that the information was incorrect. I have tried to contact FNB (via the FNB App and phoning the credit card department), however no one could provide me with clear answers or a means of resolving the matter. As a new client, I am extremely disappointed in already being let down by my bank, and I will be moving my business elsewhere.