CREDIT CARD application and Cancellation fail!!!

The below email was sent to FNB credit card department and more than a week later I still have not received a response. All i wanna do is cancel my credit card that i do not have and cannot use however I am owing. When I call in they tell me to email them. and now im here.

Reference [REF:*** NOTE: should you wanna call me I am in training most of my time, please do email me to schedule time to call or send a cancellation email confirmation. ...................................................................................................... Hi

I would like to cancel my FNB credit card.

I app**** for a credit card two weeks ago. It arrived last Friday and i was not told by the consultant that assisted to apply for the card that I need to activate it before using it.

So my knowledge-less ass walked myself to the ATM to withdraw some money from my new credit card only to be given a receipt saying card has been deactivated and to go to the branch. SO again my ass went to the branch ( and I hate branches btw) to activate my new credit card. It took about an hour to activate it and this is excluding waiting time.

Once I was officially verified and activated my card I then go to the ATM ONE AGAIN to withdraw some money and now it says my card has no funds, zero available credit.

SO now i had to go back into the branch to question this nonsense to spend another 3 hours at he branch to be told that ***** has been committed on the card and a case was logged for me. Case Number ***9. I do not know if that a real case number I got it from a piece of a paper from the lady at the branch.

After that I am then informed that my card has been cancelled because if the ***** stuff. The lady at the branch then decides to go ahead without my consent to cut the card into pieces and now my ass is sitting here with NO CARD!

Today my ass is sitting here and an sms pops up on my phone saying I need to pay a minimum payment of R195 for a card of I do not have because its for an initiation that i was not told about.

I am over this entire thing please close it down please. Do not ask questions.