Credit Card Application

<p>So I recently became cash strapped because i took on an endeavour to move out of home.</p> <p>I then saw it fit to apply for an FNB credit card. I app**** weeks ago and even sent the required documents but I was not given any feedback. I am a foreign national who holds a PR. I opened my bank account with them using my PR certificate and passport because my ID has not yet been issued.</p> <p>The credit card application was done using my ID online because I could not applly using my passport online and so I thought their systems must be linked.</p> <p>Upon receiving no feedback from the call centre which i had furnished with all the informatioon that they needed for the credit card to be processed, I took it upon myself to call them and find out why it was taking so long. Upon calling I was told that I failed authentication and had to go to the branch.</p> <p>I went to the branch on Saturday morning where I was met by a young lady who said she cant helpp me because the guys at the call centre had created a second profile under my ID which had no income under it and so I had to go back home and come back with my PR certificate and proof of address.(The lad who assisted me had copper hair and is light skinned, she rolled her eyes as she was explaining to the lady next to her what she was trying to assist me with, counters 9 & 10)</p> <p>Today I decided to go through the bank with what I thought was all the information they need to resolve my issue. I was met by Thabiso who sent was given word by Thando that she needed a letter from the Department Of Home Affairs that states that I was using a passport but have been issued an ID Document.</p> <p> I requested to speak to Thando who was adamant that I need that letter despite having both my ID & PR certificate (both authenticated by FNB BTW)</p> <p>Telling someone that they need a letter from home affairs after that person has waited and fought years to get their PR & ID is like dragging them through sewer water.</p> <p> </p> <p>I did as requested & eventually came back with the letter. This time aroud I was assisted by a lady who goes by the name Mpho. She tried and did her best to link the two profies but to no avail. I commend her for her hard work, dedication and in my opinion she deserves a higher chair. As a way of trying to doctor the solution, she sent an email to one of the departments saying that they should link the two profiles. </p> <p>My problem is that I will only get feedback on monday. Despite all my efforts with Mpho today feedback will only come through on monday which basically means next week friday. Now as a cash strapped person, where does that leave me till then?</p> <p> </p> <p>Why are the call centre agents so greedy for commission that they mislead people before following up on clients to ensure that what is supp**** is suffiecient for the "sale?"</p> <p>I mean right now I am sitting here wondering if they care at all? I cant help but ask if I am being battered because I am foreign? Is it because I dont earn millions that my tears are falling into the sea?</p> <p> I am just a young man who is determined to carry my own load so that my parents can sigh relief and worry about other things besides my wellbeing.</p> <p> </p> <p> </p> <p> </p> <p> </p>