DS
Dietmar S

1 reviews | Active since Mar 2010

09 Dec 2016, 21:40

Credit Card Application

<p>FNB Credit Card Application – Reference Number: ********** ********** </p> <p>I have a credit card in my name. Telephonically I app**** for a credit card for my wife. Eventually after the third telephone call a person actually took all the details and requesting I email various statements. In total I sent 8 emails with attachments of the documennts required. The first email from FNB requested 3 month bank statements. which I sent. Then the next 4 emails from them said the bank statements are missing a few pages, which were duly sent. Not forgetting that the bank charges you R6.00 for each staement. Eventually on the 8th of december I received email saying 'statement is outdated' even though the last statement went up to the 7th of december. Up to now still no reply or credit card.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Dec 2016, 09:22
Official

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

This matter has been escalated to FNB Card to be investigated.

Your complaint ref number is ***.

Kind Regards

Complaints Resolution

Tracey Sonickson

Email: ***

Tel Number: *** (Option One)