CREDIT CARD AND ONLINE BANKING DEPARTMENT EXTREMELY ***********!!!!

FNB refuses to refund my money that i had mistakenly transferred into a credit card account, that i had app**** for but not yet granted or finalised! i do not know how the account even ended up on my online banking as i have only app**** for it and not yet gotten confirmation if it was granted! i mistakenly tranferred the money into that account thinking it was my business account only to find out its this credit card account! trying to get that money tranfered back into my savings account has been hell! they consultants kept sending me back and forth between departments, eventually i was given an email address to send my request to! not one has attending to it, all i get are automated replies. I called back and the lady said there is nothing they can do for me i must wait for them to reply to the email the waiting time is 14days!!!! i asked to be transfered to someone who can help me URGENTLY at the department handling the issue and she said they do not have a line i can only email them! i have bills to pay and i have been left stranded by FNB! STORY OF MY LIFE! WORST SERVICE. IT TOOK A SECOND TO TRANSFER TO THIS GHOST ACCOUNT BUT WILL TAKE 14 DAYS TO GET A REVERSAL!