CREDIT CARD ALWAYS OVER LIMIT WITHOUT REASON

I have a problem with my credit card as last month a rude agent called me and told me my account was over limit, how I really don't know. he just said i need to pay R1391.40 i told him to deduct from my account. i asked him why is it over limit? he just said i have sent you an sms and just hung up the phone on me. yesterday the money was deducted and got a notification that money was allocated, again today i missed a call from FNB again and received an sms saying my account is over limit with R568.79. which i don't understand as money was paid yesterday.

i think there is something wrong here and its my first time ever banking with FNB and since day one it has been horrible, i called today and the agent couldn't assist me. she told me that my account is over limit. this is all i get account over limit or over exceeded. i never maxed out my credit card never but now its like i am ******** being followed for misusing the credit card.

i think i have had it with this bank and i am so ****ed off. i don't know why is it so hard to round off the amount that i should pay monthly and the money to be deducted. i don't know whether you employ stupid people who don't know what they are doing or what. because if i am only asking for an explanation it should be given to me and don't have ********* people hanging up on people instead of explaining.

i have never ever experience such horrible and despicable service ever with any bank but this one its just useless and only dumb and stupid, rude people are hired as agents to assist.

i really need an explanation to this whole ****. i will pay it off and close it because i am being harassed for what? n*** i am really ****ed off. i spent almost an hour waiting to talk to an agent and nothing, the one i talked to couldn't assist because she didn't have access to my account and she transferred me and i waited another hour without being help i had to hang up because my airtime got finished.

i need a resolution to this matter urgently.