cK
chris K

1 reviews | Active since Mar 2013

12 Mar 2015, 08:54

Credit card- Add to boeretoer message of 10-march

So after my compliant on 10 march: (BOERETOER - NEVER OPENED ACC)<br> ###<br> Hi FNB. <br> about a year or two ago, i was thinking about switching to FNB, BOOTS AND ALL. I asked Homeloans to call me three times, even on hellopeter, and never recieved the call, but you still kept on sending me smss to get my cards at centurion branch. I never went to pick them up, as like i asked, i will only switch if EVERYthing is at FNB, including my two homeloans.<br> <br> I still get emails, for a credit card I :<br> 1. NEVER PICKED UP,<br> 2. NEVER RECEIVED,<br> 3. NEVER USED,<br> 4. NEVER AGREED TO, since your HOMELOANS NEVER called me to switch.<br> <br> yes, you really dropped the ball badly as im purchasing a third property now in Gordons Bay... Thank goodness I stayed with SBSA!<br> <br> Please, stop sending me that emails and remove me from your contact list. It is unsolicited. <br> <br> Chris<br> ###<br> 20 minutes ago I was called by a collection agency regarding a FNB Gold card<br> <br> Please note that I request FNB's Celeste Kruger to call me directly as this is in error as I:<br> <br> 1. NEVER PICKED UP,<br> 2. NEVER RECEIVED,<br> 3. NEVER USED,<br> 4. NEVER AGREED TO,( since your HOMELOANS NEVER called me to switch ) a credit card from FNB.<br> <br> Chris

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Mar 2015, 09:02
Official
Hello hellochris,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)