Credit Card Account Closure

I had been trying to get my settlement account from FNB for over a week. MBD solutions had been harassing me for payments for the last year. Over the last 2 weeks, I have spent well over 3 days at the FNB Randpark Ridge and on the phone trying to get my settlement. The Branch staff and manager have all been trying to assist me. I finaly managed to get the figure. And now I am trying to get confirmation of the credit card closure and confirmation of payment. The payment was made over a week. Olivia Hoosain, from MBD who was assisting me claims that she is waiting for FNB. Dear FNB PLEASE CAN YOU GIVE ME MY SETTLEMENT LETTER AND CONFIRMATION OF CLOSURE FOR THE ACCOUNT. keeping this account open will lead to further charges which I am not prepared to pay.

I have logged numerous complaints on the FNB app, however, no one has gotten back to me.