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Sam2010 Wally

1 reviews | Active since Jul 2010

10 Mar 2016, 08:18

Credit Card Account

Hi there,<br> <br> I received the below email and responded by asking as to which account should I pay into and how much as the below doesn't explain what is going on. I also logged into my online account and saw that this account was removed.<br> <br> I know my credit card was maxed and have been paying R1000 every month and I didn't pay this amount last month and was going to pay more from next month.<br> <br> Please explain what does the below mean?<br> <br> Your FNB Credit Card account #49***00 has been relegated & the facility canceled, any usage will be regarded as *****. 2016/03/09<br> <br> Can I also know which account must I use to do repayments and what must my reference be?<br> <br> regards,

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Mar 2016, 08:54
Official
Hello One2010,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 885708.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)