1 reviews | Active since Sept 2016

21 Jul 2017, 08:56

Credit Card

<p>I app**** and received a credit card two months ago. I committed to a purchase knowing that I have funds in my credit card, I tried to make payment but got a message stating that the card is inactive but it appears on my FNB online banking. I called the call centre, i was told that there was a faulty batch of cards and the card is not valid and i have no funds available. i was not notified about this in the last two months nor was a replacement card sent to me, if i did not call in, this matter would have not been resolved. I asked to speak to a manager and was told that a manager would call me and when i insisted on speaking to a manager now, the cal was cut. SHOCKING SERVICE FROM FNB. </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Jul 2017, 09:09
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***

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