Credit card

Dear Sir/Madam

We opened a credit card with FNB me and my partner for each other. We were not told the truth about the services of the credit card that the moment we open one there will be charges even if you dont used it. She cancelled her credit card and it was removed asap. I send an email for my credit card to be cancel on 6 June 2019, I received an feedback that it was cancel on 7 June 2019 . Until today my credit card has not been cancelled, i have been fighting back and forth with FNB to cancel the credit card. I have a case number ref ***3. By receiving a confirmation that the credit card has been cancelled they should have remove it immediately, just like my partners credit card.