Credit card

Good day,<br> <br> I sent several emails requesting a clearance letter from FNB Admin for my credit card. I upgraded my Gold Credit Card on the 29 January 2014 to Platinum card. The Gold credit card is still appearing on my profile as if I am having two credit cards. The bank informed me that it takes +- 6 weeks for the card to be deleted from my profile. I then requested the letter from the bank to prove that I have only one credit card. <br> <br> I sent an email last week on the 11 March 2016. I have not received any feedback regarding this matter. This is having a negative impact on my side because one of the Banks is waiting for that letter for approval of my Home Loan. This is the reference number that I was given for the calls that I made: ***.<br> <br> I was told that the bank takes 48 hours to resolve queries however many 48 hours has elapsed without receiving any feedback from FNB Admin department.<br>