Credit card

Fnb opened a credit card under my profile which I did not apply n didn't know about. My money was transferred into that credit card by mistake.I tried reversing the money it says inactive or insufficient.when I went to the branch I was told I can get the money only in 5days. Nobody could tell me who opened the credit care on my behalf n apparently the credit card is active but the card was issued. I'm supposed to go to Labour n need that money!!! If the car is inactive why can't I get my money because it's the same bank!