BT
Brenda T

1 reviews | Active since Oct 2012

02 Mar 2016, 13:29

CREDIT CARD

FNB WANT TO HAND OVER A ACCOUNT FOR A CREDIT CARD I NEVER APP**** FOR OR COLLECTED. FIRST I HEARD OF THE CREDIT CARD IS WHEN FNB STARTED PHONING ME IN FEB'2016, APPARENTLY I HAD THIS DISCOVERY CREDIT CARD SINCE 2004 OR 2006. I LOGGED A DISPUTE AND SEND IT TO DISCOVERY AND THEY IN RETURN SEND ME A FORM TO CANCEL THE CARD WHICH I DID AND WROTE ON THE FORM THAT I NEVER APP**** OR RECEIVED A CREDIT CARD FROM THEM. THEY TOLD ME I HAD TO PAY THE R257 FNB SAID I MUST PAY EVEN THOUGH I NEVER HAD THE CARD. I PHONED FNB AND SAID I WILL PAY IT JUST TO GET THEM OFF MY BACK BECAUSE THEY WERE MAKING ME CRAZY CALLING ME 3 - 4 TIMES A DAY. THAT IS WHEN THE LADY SAID THAT IS NOT ALL I HAVE TO PAY THERE IS ABOUT R2000 OUTSTANDING ON THAT CARD. I TOLD HER I REFUSE TO PAY AND THEY MUST GIVE ME PROOF WHERE I APP****, SIGNED AND COLLECTED THAT CARD.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Mar 2016, 13:43
Official
Hello BrendaTerblanche,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 880984.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)