AG
Adil G

1 reviews | Active since Jul 2018

31 Jan 2020, 11:24

Credit Card

From November Last Year I’ve Been Trying To Sort Out My Gold FNB Credit Card, Up Until Now It’s Not Sorted Out! I Could Not Make Transfers Or Deposits Into My Account .I’ve Emailed CSR Escalation They Asked Me To Sign A Document Which I Did, I Now Can Make Transfers, But I Cannot Swipe My Card As It Says Card Not Activated In The SMS, Online And On My FNB App It Shows That My Card Is Active. I’ve Been And Am Currently Paying Fees For A Card That’s Not Working! I Called The Call Center Many Time They Transfer My Calls To And From Departments With No One Knowing Which Is The Right Department! I’ve Been Calling Since This Morning Again And Same Issue And Most Of The Time The Operator Cuts The Call, I Leave Overseas On Monday If FNB Can’t Help Me, Then I Should Definitely Take My Business Elsewhere!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jan 2020, 12:01
Official
Good Day 

 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback. 

The reference number is ***NF

Regards 

 Hello Peter Complaints Team 

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