Credit card

Good day<br> <br> I am so upset and disappointed about service got at FNB, they have been calling me none stop telling me i am qualifying for gold credit card so on the 03/12/2015 I have decided to apply on line then phone FNB card division to proceed with my application, everything went well and the guy that spoke to he told me how much I am qualifying for and my interest rate so told him must hang on since was not comfortable so decided to go to the branch in Cape town Adderley street told the lady must check my application and proceed with it and showed her sms's that received on the 03/12/2015 after spoke with the sales man over the phone which reads as follow:FNB You potentially qualify for an FNB CREDIT CARD, for more information must call them,now the lady in Cape town branch(Adderley street) told that it was declined.Showed her the sms's she said that is different department must call them and find out....how?<br> I am so upset because they just messing up with my credit score.