SN
Sisa N

1 reviews | Active since Jan 2019

18 Jan 2019, 08:01

CREDIT CARD

I have a credit card with FNB which i have had for more than two years ,i ahve never set a debit order for this card,i always make direct deposit by the ATM,on the 11th of Jan 2018 i deposited a thousand rand into my credit acrd a smy payment was due on the 14th ,on the 14th FNB deducted 962.05 from my Fnb cheque card towards the credit card,i called them and wa stold teh payment is stil pending i must wait for it to clear,what an inconvenience,i waited 3 days and called the call center the money was reversed back to my cheque account,today the 18th of jan again FNB still went and took that money again,i have asked several consultants no one has answersmmy payment history wil lshow that i lways pay by the ATM,but whenever ther is funds in my FNB cheque account FNB alway stake my money and when i call tehm tehy tell me to reverse it sometimes ,at one stage it was paid back to my credit crad meaning when i us ethe fund sit will be like im using the funds from teh credit card and im the one liable for the interest chargesmFNB you are *****ing form your customers,this is the 3rd time you are doing thi sna dim not getting answers,funny enough when they debit my account my outstanding balance doesnt decrease nad they dont give me more credit but when i pay via ATM they stil add more money on my card and my outstanding balance decrease so clearly they are *****ing form tehir customers,i stil have a debit oder that i didnt reverse last year and teh oustanding balance didnt decrease ,i wa stold to give it few more days nothing happens,i wil print my statement and log a case for that,so now who wil be reliabel for the debit order rejection fees a si have never set a debit order with them,i get paid last day of the month my credit card payment is due in the middle of the month so i would never set a debit order for the,where do i keep my money then if my bank is failing me,whenever there is funds in my account FNB alway sdebit my account even though i hav epaid them,who wil cover the costs,end of month my salary wil go in they wil lstil take this 962,this will be my last month of having my salary paid to FNB, once or twice i ahve skippe dmy payment with a day or two how come i never recieve sms that say your debit oredr didnt go through if i really had one with you,FNB STOP *****ING FROM YOUR CUSTOMERS

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jan 2019, 10:04
Official
Good Day Sisa Ngwenya  Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: *** Regards, Hello Peter Team Tel number: ***