Credit card

I have app**** for a credit card at FNB on the 18th of August 2018. I received an email on the same day attached the quotation of how much I got approved for. I asked the guy that helped me when I would receive my credit card and the he said it would be delivered to me the following week. As I had no clue how the process worked therefor I believed him that it would get delivered the following week. I received an email from FNB on the 23rd of August saying that they required documents for proof of income. I sent them the document the next day. On the same day a received a call from them saying that there were missing documents and that they required those documents (they needed the latest 3 months payslips) as I received my payslip for August on the 26th I sent it to them the next day. On 30 August I received a call from FNB, they wanted to let me know that they would send me a new quotation and that there were more documents that they required. I received that quotation and the list of documents that they need on that same day but I got so caught up with work I could only get those documents and send it to them on 5 September. A week went by and I still have not heard from them as whether they have received the documents or not. On 11 September I sent documents again to them and saying that I have not heard anything from them. On the same day I went into the nearest branch, I asked the lady that helped me, where I was with the process and she told me that they have only received the documents that day (keep in mind that I have sent those documents on the 5th of Sept). I asked her when would the card be delivered and she said that it would get delivered by next week but could not tell me when next week. I went to the branch again that Saturday (15 September) to find out if my credit card has been sent out for delivery yet. They put me through to the credit card department ( I had to call FNB at the FNB branch) and the lady told my over the phone that the card has not been approved yet and it would get approved by Monday. I told her my situation that I have been waiting since I have app**** on the 18th of August and it was then the 15 of September. She then put me as high important on the system. That Monday I received an sms from FNB saying that my card was personalised and they would contact me within 48 hours for arrival. I waited till Wednesday and have not heard anything yet, I called FNB to find out if my credit card was sent out for delivery already and the lady over the phone said that it had been sent out for delivery and I would get it within 3-7 working days. I was really disappointed because according to the sms they sent, they would contact me within 48 hours of arrival. I called FNB the next day to change my delivery address and as he changed it, I asked him if he would know where my credit card would be at that moment as I was told that the card was sent out for delivery. The guy said that my card has not been sent out for delivery and that the courier company would call me to confirm my delivery address before it would get delivered. First of all I have not been told that a courier company would call me and secondly I was told that the card was sent out for delivery but then it was not. The guy put me through to the courier company to ask them if they received my card and according to them they have not. I have been put through again to the same guy at FNB and I explained to him my situation and that every time I called in I got different stories that did not even make sense because how can it be sent out for delivery the one day and the next day it was not sent out for delivery. Every person at FNB has told me different stories as to when I would get my card. The guy told me that the courier company would call me withing 3 to 7 working days and that I would get my card next week ( remember I was told that I would get it Wednesday 19 Sept, it is now the 21 Sept now it is suddenly next week that it will get delivered). I have called again in today to hear what the story would be this time and now it has been told that I would get it within 3-5 working days, therefor it would be next week. I am waiting for next week and I just get a feeling that they are going to give another story why I don't have my card yet. I am really upset with FNB, it has been more than a month since I have app****. They do not call you to give you heads up as to where you are with the process - you have to call in every time.

It feels like I have to beg for service at FNB - I am a new client with them because I believed I would get better service than my previous bank but to be honest I regret that I have changed.