MR
MOLOKO R

1 reviews | Active since Feb 2018

22 Aug 2018, 12:43

Credit card

I paid money into credit card legal account ( ********** ********** 00) accidentally. I did not even know I had a linked petrol card on that account. All I wanted was to settle my account that has been handed over. Since this morning I have been calling FNB with no luck. Please can you transfer the money into my credit card account. My airtime is finished so when you respond by saying I should call you I will not be able to do so.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Aug 2018, 14:00
Official

Good day Molokor,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

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