1 reviews | Active since Jul 2017

24 Aug 2017, 16:21

Credit Card

Hi Fnb so today I received my gold credit card as excited as can be i activated my card yet no funds showed .I then stumbled upon doing a credit limit increase and with success it was approved...still no funds showed I called the credit card department and no one can tell me what's happening apparently I should not have received a card I'm not impressed by this bad service or manner in which this matter has been addressed Absa treated me this way and I'm wanting to leave absa due to this but it seems rather the devil you know so please fnb tell me why I have a gold credit card in my possession with my name embossed but I'm not entitled to use it

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Aug 2017, 17:05
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will

provide you with feedback.

The reference number ***.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

's update25 Aug 2017, 07:44
Reviewer Update
Good Morning Naomi thanks for responding ...im confused as to why they have deducted initiation fees from the credit card account as I transferred funds to the account in hopes that it would possibly activate...now my money is being taken..can they please explain?many thanks