Credit Card

I don't Know how to share my experience here. First of all if I knew what was going to happen to me on Monday morning 24 February 2020 I would have double checked and made sure I was correct. On my banking profile I have four accounts: 1) Easy Account 2) Gold Check Account 3) Gold Credit Card. 4) Savings Pocket. The Credit card is a dormant account. It was something that was forced onto me by phone. In this event I decided that well maybe it is not such a bad thing and agreed on the application in the event of an emergency it will be a good thing and a week later decided against it not completing the last documentation and just left it. About a week later this account was sitting on my banking profile R 00.00 balance. No harm done because if it is dormant nothing can happen. No charges. Monday morning in my rush checking my banking and transferring the funds from my easy account to my checking account i accidentally deposited it into the dormant credit card account. Phoned the bank and after the 5th person some guy helped me and promised me within the hour the problem will be solved and gave me a reference number Rp*** exact time of e-mail received 9:32 AM and then the mail was not to respond to and more than how would I Rate the service etc. Then I waited and waited. Nothing. 11:00 AM, 12:00 PM, 01:00 PM 02:00 PM, 03:00 PM 04:00 PM, 05:00 PM, 06:00 PM nothing. At about 05:00 PM I started searching the internet for contact numbers and found the following emergency number for the credit card division *** stated only closing at 07:00 PM. Now I am on the right track. Dialed the number followed the prompts enter my ID and waited. 1 hour 4 minutes R 99.50 later nothing. On the 25th of February I was in hospital for a procedure and only got back home after 4:00 PM. Nothing not an email not a phone message not a call from the bank. Nothing!!!. 26 February approximately 10:00 AM I went to the bank St Lucia Branch and I took out my bank card and identity card and asked the lady to close all my accounts after about 15 minutes the lady said to me that I cannot close my accounts with them because of the R 21000.00 sitting there in the credit card. I explained myself to her and then she started making calls after about 45 minutes she said that she can't do nothing for me and that she must send an email to whoever she was talking to. While we were sitting there she was busy on her computer and assuming sending an email to whoever she was talking to previously on the phone. She then said she have a reply and that they gave her another reference number which she scribbled on the email i gave her earlier to check the reference number I had. ERGF:***. 4:16 PM still nothing. No email. No phone call. No sms. Nothing. What must I do? Who can I call or contact my creditors need to be paid. Please.... clients make mistakes and service providers reply with empty promises.In GODS name what is happening with our country, our banking services and the people working there. Please help me understand. Philip.